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08/10/2017

How Will the Job Function of Marketers Evolve?

Source: Associations Now, via Affiliate Manager Update, June 2017

A survey conducted by the Economist Intelligence Unit identified six major areas of change over the next several years:

Marketing will be viewed as less of a cost and more of a revenue source. Respondents reported that within three to five years, roughly four out of five businesses will classify marketing as a revenue driver.

The customer experience will be in the hands of marketers.  About 75 percent of marketers reported they will be responsible for the end-to-end experience over a customer's lifetime.

Engagement is becoming a key to successful marketing.  Most respondents defined engagement as customer renewals, retention, and repeat purchases.  Only 22 percent viewed engagement as love for a brand.

Marketers will need to be jacks of more trades.  The number of skills needed for successful marketing efforts is growing.  Areas that respondents identified as the most in need of development included digital engagement, marketing operations and technology, strategic planning, data analysis, and customer acquisition. 

Most marketing investment will be in technology and data.  The top three investments among respondents involved reaching customers through digital channels: social media, mobile devices, and email, respectively.  The fourth most popular investment was data analytics.

Personalized mobile and the Internet of Things are trends to watch. The potential for personalization that comes with technology innovations, such as personalized mobile communications and a network of interconnected things, is expected to revolutionize marketing over the next five years.

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