It’s hard to keep up with all the recent changes to labor and employment law. While the law always seems to evolve at a rapid pace, there have been an unprecedented number of changes for the past few years—and this past month was no exception.
In fact, there were so many significant developments taking place during the past month that we were once again forced to expand our monthly summary well beyond the typical “Top 10” list. In order to make sure that you stay on top of the latest changes, here is a quick review of the Top 13 stories from last month that all employers need to know about:
Customer service can be a tricky game, especially since a distributor has a duty to be multiple things to multiple people. On some days, your goal is to make the sale for your company, and when that happens, you’re practically Alec Baldwin in “Glengarry Glen Ross.”
Other days, your job is to make the whole process as smooth as possible for your customers and cater to their every need. But, on most days, you need to balance on the blurry line between customer service and salesperson—and that’s no easy feat. There’s no single approach to it, so we got plenty of input from Dan Hartlieb, owner of On Purpose Branding, Schoolcraft, Mich.; Dan Lunoe, regional vice president for HDS, Pittsburgh; Bre Marvel, creative specialist for XLDesigns4U, Mechanicsville, Va.; and Stephen Shipley, vice president of operations for Vanguard, New York City.
Know your capabilities
We’re not asking you to decide whether you want to be more sales-focused or customer service-focused. What you should take away from this is when to channel your energy into one side or another, how to do everything you can to make all aspects of a sale equitable for everyone, and how you can keep clients satisfied and (most importantly) sane throughout the process.
For Lunoe, it’s pretty simple: Offer a solution that makes the customer happy, but make sure it’s something that you can achieve. Remember the kid running for class president in middle school who promised pizza every week? How did that turn out? Stand out, but make sure it’s realistic.